Organizational Behavior Essay Example | Topics and Well Written Essays - 750 words - 4

Organizational Behavior - Essay Example From the start of its operation, the business organization has recognized that importance of their workforce in the attainment of their organizational goals. As one of their executives put it, â€Å"employees are at the heart of our results† (Newing 2007). In order to pursue employee excellence, the company commits its resources in ensuring the continuous communication between leaders and their staff. American Express strongly believes that it can uphold its tradition of excellence by enabling the staff to learn from the experience of their leaders. Thus, training programs include pairing up a newly hired staff to their business managers who will not only gear him with the skills that he needs in order to fulfill his tasks but will also oversee his growth and development within the organization. Aside from this, the company has also established larger group forums which invite employees to hone their skills. Higher level managers are often responsible in leading these groups. It should also be noted that even managers from another line of business participate in these activities. American Express also employs mentors which are usually executives in another line of business. Staffs are benefit from this coach as he â€Å"provides a strategic perspective on the organization and long-term support through their careers.† The company’s leaders have been active on this noting that constant communication between them and the staff will not only equip employees with the necessary skills but will help the business organization in the fulfillment of its goal of maximizing shareholder wealth. In order to gain feedback in the efficiency of these programs, American Express conducts an anonymous annual survey. The company’s programs appear to be successful indicated by the high participation rate of employees. The business arena has evolved pressuring business organizations to treat their employees as significant resources which